Terms of Service

These Terms of Service (“Terms”) are a contract between you and Gaptooth Labs LLC (“Arriv,” “we,” “us”) for use of arriv.now, the Arriv mobile apps, browser extension, and related services (the “Service”).

By creating an account, opening a shared link, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use Arriv.

1. The Service

Arriv is a trip planning product. It helps you collect places, build itineraries and guides, collaborate with others, and view everything on a map. Arriv does not sell flights, hotels, or other travel bookings. Any booking you make happens with a third party.

We may change, suspend, or discontinue features at any time. We will try to keep core planning features available, but we do not promise uninterrupted or error-free service.

2. Accounts

You must provide accurate information when you sign up and keep your login credentials secure. You are responsible for activity under your account. Notify us promptly if you believe your account has been compromised.

You must be at least 13 years old to use the Service. If you use Arriv on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. Your content

You retain ownership of content you submit (trips, notes, images, links, and similar material). You grant us a worldwide, non-exclusive license to host, process, display, and transmit that content as needed to operate and improve the Service, including sharing it with people you invite or via links you create.

You are responsible for the content you upload and share. Do not submit content that you do not have the right to use, or that is illegal, harmful, or infringing.

We may remove content or restrict accounts that violate these Terms or create risk for other users or the Service.

4. AI features

Some features use automated systems to extract places from text, links, or images and to suggest itineraries or edits. Suggestions can be wrong, incomplete, or outdated. You should verify places, hours, travel times, and other details before you rely on them.

Arriv is a planning aid, not professional travel, legal, or safety advice.

5. Acceptable use

You agree not to:

• Break the law or infringe others’ rights
• Attempt to access accounts, data, or systems you are not authorized to use
• Scrape, overload, or reverse engineer the Service except where applicable law allows
• Use the Service to send spam, malware, or deceptive content
• Resell or misuse API access, rate limits, or paid features in a way that harms the Service or other users

6. Subscriptions and billing

Arriv offers a free tier and paid plans (“Arriv Pro”). Prices and features are described on the pricing page and may change. Web subscriptions are billed through Stripe. App Store subscriptions are billed by Apple under Apple’s terms.

Paid plans renew until you cancel. Cancel through the same channel you used to subscribe (web billing portal or Apple subscriptions). Fees already charged are generally non-refundable except where required by law or by the platform’s refund policy.

7. Third-party services

The Service relies on third parties for maps, venue data, authentication, payments, analytics, and AI processing. Those services have their own terms and privacy practices. We are not responsible for third-party websites or apps you open from Arriv.

8. Intellectual property

The Service—including software, design, trademarks, and branding—is owned by Gaptooth Labs LLC and its licensors. These Terms do not transfer any ownership to you. You may not use our name or marks without permission, except as needed to truthfully describe your use of Arriv.

9. Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT PLACE DATA, ROUTES, OR AI OUTPUT WILL BE ACCURATE OR COMPLETE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAPTOOTH LABS LLC AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR TRAVEL COSTS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations. In those places, our liability is limited to the fullest extent allowed by law.

11. Indemnity

You agree to defend and indemnify Gaptooth Labs LLC against claims, damages, and expenses arising from your content, your use of the Service, or your violation of these Terms.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive termination.

13. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-law rules. Courts located in the United States will have exclusive jurisdiction over disputes, except where applicable law gives you a right to bring claims in your local courts.

14. Changes

We may update these Terms. When we do, we will revise the “Last updated” date. Continued use after an update means you accept the new Terms. If you do not agree, stop using the Service.

15. Contact

Gaptooth Labs LLC
Email: hello@arriv.now
Web: arriv.now

Privacy details are in our Privacy Policy.